Finding a
competent auto technician should not be a matter of chance. A good
deal of the guesswork has been eliminated, thanks to the efforts of
the independent, nonprofit National Institute for Automotive
Service Excellence (ASE).
ASE tests and certifies
automotive professionals in all major technical areas of repair and
service. With some 400,000 currently certified professionals, ASE's
program is national in scope and has industrywide acceptance and
recognition. ASE-certified technicians and parts specialists can be
found at every type of repair facility - from dealerships, service
stations and franchises to parts stores, independent garages and even
municipal fleets.
Before taking ASE
certification tests, many technicians attend training classes or
study on their own in order to brush up on their knowledge. By
passing difficult national tests, ASE-certified technicians prove
their technical competence to themselves, to their employers and to
their customers.
Certification is not for
life; ASE requires its technicians to re-test every five years to
keep up with technology and to remain certified. And while ASE does
not certify repair shops, it stands to reason that those shop owners
and managers who support their
service employees' efforts
to become technically certified will be concerned about the other
aspects of their business as well.
Repair establishments with
at least one ASE technician are permitted to display the ASE sign.
Each ASE professional is issued personalized credentials listing his
or her exact area or areas of certification and an appropriate
shoulder insignia. Technicians are also issued certificates that
employers often post in the customer-service area, and employers
often display the blue and white ASE sign.
Businesses with a high level
of commitment to the ASE program (75 percent of service personnel
certified) are entitled to a special "Blue Seal of Excellence"
recognition from ASE. These elite facilities are among the best in
the nation. More than 1,700 businesses participate in this growing
program.
As with other professionals,
automotive technicians often specialize. It's wise to ask the shop
owner or service manager for a technician who is certified in the
appropriate area based on your needs. For instance, the technician
could specialize in brakes, engine repair or air conditioning.
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